• 12 Dec, 2024
  • Travel tips

When it comes to traveling to/from Singapore Changi Airport, many people contact their customer service to get various kinds of assistance such as ticketing, flight check-in, and others, but baggage is the essential service that most travelers are concerned about. Since baggage plays a vital role in journeys anywhere, if any incident happens to baggage, where should one contact for help? However, the Singapore Airlines ground staff is there for help, but one must also learn other ways. On the page, one will find out how to get assistance regarding the baggage at Singapore Airlines Changi Airport. 

Get in touch with Singapore Airlines at Changi Airport to reach their help executives in various ways.

Lost-and-found cases are not rare, and when they occur, they can potentially cause stress to travelers. Here are some of the ways that you can learn and communicate with the Singapore Changi Airport lost and found department at any time and the actions to get your valuables as soon as possible. 

  • Use the phone call: Dial +1-(833)-727-0118, and your call will be connected to the department's service line. After that, Follow the regular call process and press the required buttons to select your desired service. A customer service representative will assist you regarding the matter and initiate a search ticket. 
  • Enquire using Email: Emailing becomes important when you don't find a response by calling the Singapore Airlines Changi airport contact number. You can write about your lost item or baggage details and other important travel information, explain where it could have been lost, and send it to enquiry@changiairport.com. 
  • Contact using a complaint form: Alternatively, you can reach Changi Airport's lost and found portal, where a complaint form is available. Fill out and submit it. Your complaint will be registered, and a support ticket will be created to help you track it in the future. 
  • Alternative method: There is an alternative way where one can help support related baggage, lost and found, and learn more. Reach airline's Contact Us page and seek for the chat icon. Clicking on the chat button will initiate a chat with the virtual assistant, whom one can ask any query and get support instantly. 

How do I contact for my lost item at Changi Airport?

For any case where you have lost your item at Changi Airport, use +65-6595-6868 and make a phone call. You will be connected to the Changi Airport Lost and Found department. Travelers who are already at the airport terminal can reach the office directly and register their complaints. 

How early should I make a complaint about my lost baggage at the airport?

Passengers should contact the lost and found department as soon as they find their baggage lost, missing, damaged, etc. 

How long will it take to get my lost baggage?

Getting a lost item is sometimes not possible, but there are a lot of passengers who have gotten their lost items or baggage when they quickly registered a missing complaint to the airport's lost and found department. Normally, when someone registers their complaint, a ticket is raised, and the executives start a search and investigation usually a long and time-consuming process that may take up to seven days from the arrival. 

What would happen if Singapore Airlines did not find my lost item?

Imagine you have made a complaint at Singapore Airlines Changi airport, but after a lot of searching and investigation, they have failed to recover your item or baggage. Then, in accordance with the EU Regulations that allow passengers to claim compensation equivalent to the item or baggage up to $2000, the amount of compensation can be controlled by both airlines and airports and depends on the level of loss the passenger had.